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deveca GRC
Module · SLA / OLA management

SLA / OLA management

Spot SLA breaches before the customer does.

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SLA / OLA management · live view from the deveca platform

What this module does

SLA dashboard, policies, agreements, a calendar with automatic escalation on breach, and OLA tracking for internal service agreements.

Capabilities

  • SLA dashboard with compliance rate
  • SLA policies, agreements and calendar
  • Automatic escalation on breach
  • OLA tracking for internal agreements

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